referral program

FAQ

Q: How does this work?

A: On Friday of every week, we send out a menu via email of produce available the following week. Then you have until noon on Tuesday to place your order for the week. Deliveries are that same week, Thursday-Sunday, depending on your address. You’ll be notified of your delivery day after you place your first order. You can order week-by-week or set up a recurring order. Most folks start with a small, medium or large fruit or veggie bin. You have the choice of a set bin (we choose the contents) or a customized bin (you choose the fruits & veggies). You can always add extra items like meat, eggs, dairy, bread and pantry staples to your bin.


Q: Are you a CSA?

A: The concept is similar to local CSAs with the important benefit of supporting local agriculture by working directly with area farms. However, instead of working with one farm, customers of Mother Earth Produce will be helping to support a network of local, sustainable farms.  Mother Earth Produce is a year-round service. Most CSAs are seasonal. With Mother Earth Produce you will also have the convenience of free home delivery as well as the option to customize your bin contents. There is no commitment; customers may order one time, weekly or set up recurring orders at their convenience.

Q: Do you offer any recipes to cook the produce?

A: Yes! We have a FREE weekly meal plan each week that provides 5 quick entree recipes based around the medium bin. You will receive that in an email on Mondays once you register.


Product Information

Q: How fresh is your produce?

A: Produce is often picked up at our farms the day before we deliver the produce to you. We order only what we need for each week. Any leftovers at the end of the week are donated to local charities.


Q: What is your definition of “local”?

A: Our local farms are defined by our delivery area: North & South Carolina. Farms that are regionally certified by Appalachian Sustainable Agriculture Project are within 100 miles of Asheville, North Carolina. We depend on our network of farmers to supply us with seasonal, yet diverse produce. Having the luxury of multiple growing regions in the Carolinas helps us to provide year-round local food. We develop personal relationships with every one of our growers & food artisans, most of them are small family-owned businesses like ourselves.


Q: Is your food organic? 

A: Over 90% of our produce is organically grown. We strive to choose only organically grown or certified organic produce from as close to home as possible. However, sometimes we are unable to find a local AND organic option, and in that event we may choose to offer a pesticide-free local product from a farmer that uses integrated pest management on their crops.


Q: What do you do through the winter season?

A: During the winter season, we will source everything we can locally. We will be working with some local hydroponic growers and using hardy root crops. If we cannot source items locally, everything that we source will be organically grown.


Q: Can I get items not listed on the menu?

A: Let us know if you are looking for a specific fruit or veggie that we do not have. Please contact us and we will do our best to find what you are looking for.


Account Management

Q: Is there an optimal browser to use when placing an order?  

A: Desktop browsers work best with our current site. These include Safari, Firefox, Chrome, and Edge. Mobile browsers can sometimes experience formatting issues that degrade the customer experience. 



Q: I have just created an account, now what? 

A: Once you have submitted your first order you will receive an email from us within 24 hours with your assigned route. The email will include your delivery day and first delivery date, along with some other information about what to expect. We deliver to Asheville area every Thursday & Friday, and to upstate South Carolina on Saturday & Sunday.

Afterward, you will receive our weekly email (every Friday), which will include the following week’s harvest menu.  At that time, if you have ordered a “Custom Bin”, you will be able to make your changes. You will also be able to add any extra items, Á la Carte.


Q: How can I customize my order?

A: After the weekly menu has been sent out on Friday, log into your account. Place your order by adding items to your cart. Note that you will need to choose the custom veggie bin product to be able to customize. Then from your cart, click on the “Customize Bin” button and choose the items you wish.


Q: What is a recurring order?

A: A recurring order is an order that automatically generates each week, every other week, or monthly. This way, if you forget to log in, you will still receive a bin of fresh local fruits and veggies that Mother Earth Produce has sourced that week to create fixed bin contents. 


Q: If I have a recurring order, what if I go on vacation or need to stop a delivery?

A: If you need to stop a delivery for any reason, we just ask that you click on the "Skip Delivery" tab. Enter the date you will be leaving and the date you will return. Don’t forget to click “Save” when you are done! If for any reason it is after the order cutoff (family emergency, etc.)  please contact us and we will do our best to stop the delivery for you.


Q: When will my credit card be charged?

A: Your credit card will not be charged until the day after your delivery. That way, if there are changes or adjustments that need to be made we can do that before you are charged.


Q: How do I change my address and payment information?

A: Click on "My Account>Account Options>Modify Your Personal Information" once you are logged in. Enter your new billing address. Don't forget to click "Save". This will send us an automatic email to advise us that you have made a change on your account. You will need to email us to change your delivery address just in case your delivery day changes.


Q: Can I purchase this service as gifts for friends and family?

A. Definitely. Simply click on "Gifts" to purchase a plantable gift certificate in various amounts. They are literally the gifts that keep on giving! Recipients can plant the paper under a thin layer of soil, water daily, and add some sunshine.


Q: I cancelled my account/didn't order for at least 3 months but I want to place an order! Now what? 

A. Great! Our system will automatically deactivate your account after 3 months of inactivity. Not to worry, we are happy to help! Just send us an email at kelli@motherearthproduce.com and we'll reactivate your account. Thank you for your support!! 


Delivery Information

Q: Where do you deliver?

A: Please check out our delivery maps to view our delivery areas. If your zip code is not accepted upon registration, contact us to see when we may be able to serve you.


Q: When do you deliver?

A: You will be assigned a delivery day after you register. The delivery day and time will depend on when our truck is traveling through your area. Our route times are dependent on number of deliveries, traffic, and other variables, but we do work to continuously optimize routes for timeliness and efficiency.* At this time, we deliver to Asheville area every Thursday & Friday, and to the Greenville, SC area on Saturdays; and Spartanburg and Hendersonville areas on Sundays.

*Deliveries on Thursdays, Fridays, Saturdays and Sundays start at 8am, and end around 6pm approximately.  Our drivers will text when the delivery is complete. Please make sure to update phone number in "My Account" to receive notification.  

Q: What if I am not home on my delivery day?

A: Not a problem!  The majority of our customers are not able to be home on their delivery day. We will deliver your produce in recycled plastic bins that insulate well against the elements. Meat will be delivered, frozen, in insulated bags with an ice pack. If you foresee a difficult or complicated drop off, please contact us beforehand, and we will work out the details. If you are ordering milk or yogurt, please leave out a cooler. This will be your responsbility if you choose to order these items. Our drivers will transfer items to your cooler. 


Q: What do I do with my delivery bin?

A. Our bins are recycled plastic bins that insulate well against the elements. They are also covered to keep critters out! When you register, you will have two bins assigned to you, so that we can consistently exchange your bins. There will be a $15 deposit for these. Please remember to always leave your empty bin out for us to pick up/exchange on the following delivery each time. We will contact you if we notice unreturned bins and remind you to please put them out for your next regularly scheduled delivery. Thank you so much for your help and cooperation with this!


Q: Is there a bin deposit?

A. Yes. There is a ONE TIME $15 bin and bag deposit. Deliveries will be made in recycled plastic bins and will be left in accordance with the delivery instructions on your Account Profile. In preparation for your next delivery, simply leave out your bin and the driver will pick it up. We ask that you return the bins to us as we reuse them. We will contact you if we notice unreturned bins (or if it has been one month since your last delivery) and remind you to put them out for your next regularly scheduled delivery.


Q: Do you have free delivery?

A. $75 is the minimum for free delivery. For orders under $75, a $2.99 delivery fee will be added.

Q. Is there a minimum order requirement?

A. Yes. $28. Minimums ensure an efficient, sustainable delivery system, and align with our smallest bins. Thank you for your understanding! Carts under $27 are automatically emptied after a few hours in our system. 

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